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Internal Ops Knowledge Bot
Multi-location retailer
An internal Slack assistant that answers policy and process questions from a living knowledge base.
3× faster policy answers
Challenge
Store managers hunted through wikis and PDFs for operational answers, creating delays and inconsistent decisions.
Solution
We ingested SOPs and policy docs, deployed a Slack-native bot with source citations, and set up a light feedback loop so the knowledge base stayed current.
Results
- Average time-to-answer dropped from minutes to seconds
- Source-linked answers improved trust and compliance
- Ops team cut ad-hoc Slack interruptions significantly
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